Faq

Our current response time is approximately 5 working days from the moment we receive your request. Our dedicated agents address inquiries during our business hours, which are from Monday to Friday.

 If you’ve already sent us a message and are awaiting a response, we kindly request that you refrain from sending multiple messages. We address inquiries in the order they are received, so there’s no need for follow-ups. Please rest assured that we are committed to getting back to you and assisting you at the earliest opportunity.

 While you await our response, we’ve included helpful information in our frequently asked questions section to provide some interim assistance. Your satisfaction is our priority, and we appreciate your patience.

Frequently asked questions

Queen C Cosmetics specializes in creating high-quality, cruelty-free & vegan makeup that enhance your unique beauty. Our products are formulated to cater to a diverse range of skin tones and types

ORDER

At this time, we exclusively facilitate purchases of Queen C Cosmetics products through our official website, www.queenccosmetics.com

Currently, Queen C Cosmetics purchases made on our website are limited to delivery within the EU, including Switzerland. International shipping options are not available at this time.

If you haven’t received a notification, kindly ensure that the email address entered during checkout is accurate. Additionally, take a moment to check your spam folder. If you don’t find the notification in your spam folder, please don’t hesitate to get in touch with us at customer@queenccosmetics.com. Provide us with the full name used for your order, and we’ll promptly investigate the issue for you. Your satisfaction is our priority.

We apologize for any inconvenience. The primary reason for an unsuccessful order is often due to payment being declined by your bank. To address this, we recommend reaching out to your bank to confirm the status of the payment. If you decide to proceed with placing a new order, please ensure that all billing details, including your name and address, are accurate before submitting the order. Alternatively, you might consider using a different payment method for a smoother transaction. If you continue to encounter difficulties, please don’t hesitate to contact us. We’re here to assist you in any way we can.

If you’re facing issues with checking out specific items, it’s possible that the product you’re attempting to purchase is currently out of stock. While the product might have been available when you added it to your basket, it’s important to note that stock availability can change during the checkout process. Our website retains the item in your basket, but it doesn’t guarantee the reservation of stock. This situation is more common during periods of high demand such as sales events or product launches. We recommend checking the product’s availability status before proceeding to checkout. Should you need further assistance or alternatives, please don’t hesitate to contact us. We’re here to help you navigate through this process.

Our team is dedicated to restocking items as promptly as we can. While we work to replenish our inventory, you have an option: Sign up for email alerts by visiting the specific product page and clicking on the “Notify Me” button. This way, you’ll receive immediate notification when the sought-after product is back in stock. Your convenience is important to us, and we’re committed to keeping you informed about product availability.

Shipping & DELIVERY TIMING

The cost of shipping is determined by your delivery destination. Upon entering your delivery address during checkout, you’ll be presented with the available delivery options along with their respective costs. This allows you to select the option that best suits your preferences and budget.

You qualify for free shipping on orders exceeding €60. It’s important to keep in mind that the free shipping threshold is calculated based on the total order amount after any discounts have been applied. This way, you can enjoy the convenience of free shipping while still benefiting from any ongoing promotions.

For deliveries within the Benelux + France, the seller will make every effort to dispatch the order to the delivery address or the chosen pickup point within 5 business days following order validation and receipt of payment.

For deliveries outside the Benelux, the seller will make every effort to deliver the order within 15 days following order validation and receipt of payment. Delivery arrangements will adhere to the postal services of the respective country.

Please note that the indicated delivery timeframe is for informational purposes only. The delivery time is subject to processing time + courier shipping times.

At Queen C Cosmetics, we place a special emphasis on environmental responsibility. As part of our ethical commitment, we have chosen not to offer expedited shipping. This decision stems from our dedication to minimizing our carbon footprint and contributing to the preservation of our planet. Expedited shipping often involves frequent and rapid movements by carriers, which can lead to increased pollution and energy consumption. By opting for more sustainable delivery methods and favoring reasonable delivery times, we aim to balance customer satisfaction with our responsibility to the environment. We appreciate your understanding and support of our ecological initiative.

Once your order has been processed and is ready for collection by the courier, you’ll receive your tracking details. Please allow 1-2 business days for your tracking number to become active. If you receive your tracking information on a Friday, updates might not occur until Monday when the shipment is collected from our warehouse. This tracking information will provide you with real-time updates on the whereabouts of your order, ensuring you’re kept informed throughout the delivery process.

For orders placed outside the Eurozone, it’s possible that customs duties and taxes may be imposed. If applicable, these charges will be the responsibility of the buyer.

For any inquiries regarding non-received orders, it is advised to send an email to customer@queenccosmetics.com with the subject line “Delivery Inquiry” within 48 hours of receiving the delivery notification. Your prompt communication helps us address the situation effectively.

If you’re considering a return for your order, please click here to access our returns procedure and guidelines.

Kindly be aware that engraved items are non-returnable or exchangeable unless there is a defect upon opening.

In the event that your items arrive damaged, we kindly ask that you reach out to us at customer@queenccosmetics.com within 48 hours of receiving your order. Please include your order number along with three pictures of the damaged item attached to your email.

If you’ve received a product with a manufacturing defect, please notify us promptly at customer@queenccosmetics.com. Your prompt communication helps us address the situation efficiently.

If you have inquiries regarding your return, please don’t hesitate to get in touch with us at customer@queenccosmetics.com. We’ll be happy to assist you in checking the progress of your return and refund process.

payment

We gladly accept all major credit cards, including Visa, Visa Debit, MasterCard, and American Express, as well as debit cards.

If you encounter an error message during checkout, we recommend the following steps:

 

  •       Reach out to your bank to ensure that your account has sufficient funds.
  •       Double-check that you’re accurately inputting your billing information, including the CVV.

·        Ensure that the billing name, address, and phone number match those associated with the credit card used for payment. If the issue persists, please don’t hesitate to contact our Customer Service team at customer@queenccosmetics.com. We’re here to assist you in resolving any issues you may be facing.

MY ACCOUNT & LOGIN

When signing up for a Queen C Cosmetics account, all you need to provide is your name, email address, and password. You don’t have to complete your shipping, billing, or address details immediately; you can provide those later. Once registered, you’ll have access to features such as order status, order history, and the ability to manage your account settings.

If you can’t recall your password, simply click on “Forgot Your Password?” located below the Log In section. Follow the instructions to reset your password. Need further assistance? Feel free to reach out to our Customer Service team at customer@queenccosmetics.com. We’re here to help!

PRODUCTs

Queen C Cosmetics is a cruelty-free brand. We are committed to providing ethical and responsible beauty options that don’t involve animal testing nor do we allow suppliers to conduct testing on our behalf.

Absolutely! Queen C Cosmetics is an entirely vegan brand. None of our products incorporate ingredients of animal origin. Our commitment to cruelty-free practices is unwavering, and we take pride in providing you with products that align with your values.

No, you’ll be pleased to know that all Queen C Cosmetics products are formulated without parabens. Furthermore, we are delighted to share that our products are categorized as, reflecting our commitment to providing you with products that adhere to high-quality standards.

OTHER

We’re truly honored by your interest in becoming a Brand Ambassador for Queen C Cosmetics. To explore this opportunity further, please express your interest by emailing us at info@queenccosmetics.com. We appreciate your enthusiasm and look forward to hearing from you.

You can find us on:

Instagram: @QueenCCosmeticsofficial

Facebook: @QueenCCosmeticsofficial

TikTok: @QueenCCosmeticsofficial

Stay connected with us for the latest updates, news, and beauty inspirations!

Stay up-to-date with the latest Queen C Cosmetics news by subscribing to our email newsletter. Just provide your name and email here (footer). You can also follow us on Instagram (@QueenCCosmeticsofficial), Tiktok and on Facebook.

We’re excited to keep you in the loop with all our updates and beauty insights!

As of now, we don’t offer a pro discount program for makeup artists. However, we’ll certainly keep you informed if this changes. The most effective way to stay updated is by subscribing to our mailing list. This way, you’ll be the first to know about any developments or changes in our offerings.

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